Nikola Matic rated (1)

Date: 9/27/2021 5:57:05 AM

I regularly get packages from amazon by my girlfriend. Unfortunately, every time Amazon decides to ship via UPS, it takes weeks in order to get the documentation which they make additionally complex unnecessary, yet alone for me to receive my package. Last order i have received, Amazon has stated that they will submit all the paperwork, import fee's and customs, however i was still requested to fill a paperwork and pay all the fee's, despite of me receiving the item as a gift by someone very close to me. Half of the time, we cannot reach anyone on the phone, but then the last time, they even forgot to send me an e-mail with all the paperwork that they request from me. Another huge issue is that not everyone has a printer and a scanner in their home, especially in Serbia. I am not even able to fill the paperwork that is requested from me because i am unable to afford a printer or scanner. That is why i am even getting these items as a gift internationally, otherwise i would have purchased them for myself here in Serbia. However, most of the items here are out of stock, so that becomes impossible task as well. I do understand that customs have to happen when it is an international package, but if a third party sends me a package, orders it via amazon who says they will cover everything, why am i still requested to write or pay anything? Makes no sense for me to pay customs on an item that i got as a gift. That should be on the sender. They are the one gifting an item. Every time i had to deal with this company's service, it was hassle for a month and a lot of negative experiences. I need to call the same number at least eight times before someone picks up the phone or they hang up before i even get all the needed information. Anyone can check reviews on google as well. Nobody can reach them.