Desiree DM Hays rated (1)

Date: 8/25/2023 9:37:09 AM

BUYER BEWARE! I'm sure this would be a really fun adventure, but I had a very negative, disappointing experience with the administration! I bought a 4-flight, $170.00 gift voucher for my son's 39th birthday 3 days before his birthday. A VOUCHER, not a reservation, to be used when he is able to get there from his home in Crossville, TN. Although he appreciated the gesture, when he opened the gift he told me he wouldn't be able to take that much time away from work to go that far away from home. I immediately contacted the Atlanta facility and spoke to their General Manager about a refund and she told me that they have a no-refund policy and walked me through the steps to find it. Of course, the policy is buried in the fine print that you have to click down multiple times to find and read! Who would think to do that, expecting to request a refund on a VOUCHER in advance? NO RESERVATION WAS MADE SO THERE WAS NO INCONVENIENCE TO THE STAFF OR FACILITY! I will be taking this to arbitration according to their "policy," but I will definitely spread the word. What a shame!

Respectfully,
Desiree Hays
400 Hilltop Drive
Crossville, TN 38555
desireehays55@gmail.com