newLab® Cloud is an intelligent lab management platform purpose-built for the next generation of research, biotechnology, and pharmaceutical organizations. Developed on the ServiceNow infrastructure, it provides a unified digital environment where every laboratory process — from scheduling and asset tracking to maintenance and compliance — is managed in one connected system.

The platform was created to solve a long-standing challenge in modern R&D and quality labs: fragmentation. Many laboratories operate with a combination of spreadsheets, emails, and disconnected tools that create inefficiencies, errors, and compliance risks. newLab® Cloud eliminates these barriers by bringing all laboratory data, workflows, and assets into one centralized platform.

Through its AI-ready architecture, newLab® Cloud enables organizations to automate repetitive administrative tasks, predict maintenance needs, and ensure regulatory compliance with full traceability. It connects IT and laboratory operations seamlessly, improving collaboration between technical, research, and administrative teams.

Built for scalability, newLab® Cloud adapts to the complexity of enterprise environments while remaining flexible for mid-size biotech firms or academic research centers. Its modular design allows laboratories to integrate with existing ServiceNow applications and third-party systems, minimizing disruption while maximizing transparency.

Key capabilities include real-time equipment monitoring, intelligent scheduling, service request automation, and compliance dashboards that provide instant visibility into operational health. These features empower laboratory managers to reduce downtime, extend instrument lifespan, and enhance productivity across distributed research teams.

Beyond operations, newLab® Cloud contributes to the strategic growth of organizations by turning laboratory data into actionable insights. The platform’s analytics and reporting tools support better resource allocation, forecasting, and decision-making — allowing labs to scale with precision and agility.

At its core, newLab® Cloud represents the convergence of scientific innovation and digital transformation. By unifying people, processes, and technology, it enables R&D organizations to accelerate discovery, maintain compliance, and create an ecosystem of continuous improvement. Whether managing a single research facility or a global network of laboratories, newLab® Cloud provides the foundation for smarter, faster, and more reliable science.